Terms and Conditions

DIVA Hair Lounge is operated by Diva Hair Concept Sdn Bhd.

By using this website, submitting a consultation, making a booking or completing a payment, you agree to these Terms & Conditions together with our Booking Policy, Payment Policy, Refund & Cancellation Policy and Privacy Policy.

Services & Consultation

All salon services are subject to consultation and suitability assessment.

Hair condition, density, previous colouring or bleaching, scalp condition and other individual factors may affect the recommended service, quantity, technique, duration and final result.

Before/After photographs and other website images are for reference only. Individual results may vary and an identical result cannot be guaranteed.

If an assessment shows that additional hair, colouring, treatment or another service is recommended, DIVA will explain the additional price and obtain the customer’s agreement before carrying out the additional work.

Prices & Promotions

All prices are stated in Malaysian Ringgit (MYR).

Campaign prices, complimentary gifts, Hair Credit and promotional privileges apply only according to the conditions stated in the relevant offer.

Unless expressly stated otherwise, promotions, vouchers and other discounts cannot be combined.

COCO × DIVA Complimentary Reattachment

Where included in the purchased COCO × DIVA Feather Extension package, the customer receives:

Complimentary Standard Reattachment ×1 Normal Value: RM1,400 Terms apply.

The complimentary reattachment must be used within 90 days from the original extension service.

The customer must retain and bring back the original extension hair.

New or replacement extension hair, colouring, bleaching, treatments and other additional services are not included and will be charged separately where required.

The benefit is non-transferable, cannot be exchanged for cash and remains subject to DIVA’s assessment of the condition and suitability of the extension hair.

Complimentary Hair Brush

Where a complimentary Nude Pocket Brush or Silver Glide Brush is included in a Feather Extension package, it will be automatically added to the customer’s order at RM0.

Any additional hair brush selected by the customer will be charged at the applicable COCO promotional price.

Appointments

A preferred date or submitted consultation does not by itself constitute a confirmed appointment.

An appointment becomes confirmed only after DIVA confirms the service, date and time and the required booking deposit has been successfully received.

Consumer Rights

Nothing in these Terms excludes or limits any statutory right or remedy that cannot lawfully be excluded under Malaysian law.

These Terms are governed by the laws of Malaysia.