Privacy Policy

Diva Hair Concept Sdn Bhd is responsible for personal data collected through DIVA Hair Lounge.

We may collect information including: name, telephone number, WhatsApp number, email address, selected services, package choices, preferred appointment details, consultation answers, optional photographs, payment or transaction references, campaign/referral source and basic website or device information.

We use this information to: respond to enquiries, assess service suitability, prepare quotations, arrange appointments, manage bookings, process and reconcile payments, provide customer service, administer campaigns and referrals, maintain accounting and legal records, prevent fraud and protect our systems.

Access to personal data is limited to authorised DIVA personnel and service providers who reasonably require the information for hosting, data storage, communications, appointment management or payment processing.

Where relevant, limited campaign or referral information may be shared with an authorised campaign partner for campaign administration, attribution or commission purposes.

Private consultation photographs and internal consultation notes are not shared with campaign partners for advertising purposes without separate permission.

Uploading consultation photographs does not give DIVA permission to publish the photographs for advertising, social media or promotional use.

Any public use of a customer’s photograph, name, testimonial or other personal content requires separate permission.

Where technology or service providers process personal data outside Malaysia, DIVA will handle the transfer in accordance with applicable Malaysian data protection requirements.

Personal information is retained only for as long as reasonably necessary for service delivery, business, accounting, security and legal requirements.

Customers may contact DIVA to request access to or correction of their personal data, withdraw consent where applicable, or opt out of direct marketing.

If information is necessary to process a booking or service, withdrawing that information may prevent DIVA from completing the request.

Privacy Enquiries

Email: divahairconcept13@gmail.com WhatsApp: +60 11-1686 3689