Booking Policy

Dates and times selected on the website are preferred appointment requests only.

An appointment becomes confirmed only when:

• DIVA confirms the service, date and time; and
• the required booking deposit has been successfully received.

For Feather Extension services, the selected hair type and strand quantity represent the customer’s chosen package.

After consultation or in-person assessment, DIVA may recommend an adjustment to the quantity, colour or service.

Any adjustment that increases the price requires the customer’s agreement before the additional service is carried out.

Customers should inform DIVA as early as possible if they need to change an appointment or expect to arrive late.

Late arrival may require the service to be shortened, adjusted or rescheduled if necessary to avoid affecting other confirmed appointments.

If payment has already been made but DIVA cannot provide a mutually acceptable appointment, the customer may choose another available date or request a refund for the service that cannot be provided, subject to the Refund & Cancellation Policy and applicable law.

Salon services are provided at the confirmed DIVA Hair Lounge location unless otherwise stated.

Where physical products are purchased, collection or delivery arrangements will be confirmed separately where applicable.