Payment Policy

All payments are stated and processed in Malaysian Ringgit (MYR).

Feather Extension

For COCO × DIVA Feather Extension packages:

50% Booking Deposit is payable at checkout.

The remaining 50% balance is payable on the service day, unless otherwise agreed in writing.

Hair Brushes

Hair-brush purchases are payable in full at checkout.

A Nude Pocket Brush or Silver Glide Brush included as a complimentary gift with a Feather Extension package is automatically charged at RM0.

Any additional hair brush purchased by the customer is payable in full at the applicable promotional price.

Hair Credit

Hair Credit purchases are payable in full at checkout and remain subject to the applicable Hair Credit terms and statutory consumer rights.

Additional Services

Any additional extension hair, colouring, bleaching, treatment or other add-on recommended after assessment will only be carried out after the customer has been informed of and agreed to the additional price.

Online Payments

Online payments are processed through DIVA’s authorised payment service provider.

A payment is considered successful only after the payment provider and DIVA’s system record the transaction as successful.

Where a payment is pending, failed or appears to have been duplicated, the customer should contact DIVA before making another payment.

DIVA will never request customers to provide full card numbers, CVV/security codes, online banking passwords or OTP/TAC codes through WhatsApp, email or consultation forms.

Customers should retain their payment receipt and booking reference.

Unless expressly stated otherwise, promotional discounts and vouchers cannot be combined.

Agreement Before Payment

By proceeding with payment, the customer confirms that they have had the opportunity to read and agree to:

• Terms & Conditions
• Booking Policy
• Payment Policy
• Refund & Cancellation Policy